FAQ

Explore our mental health FAQ for answers to common questions about psychiatric care, appointments, telehealth services, insurance, payment options, and treatment at MHS Behavioral Health.

1. Do you offer in-person and telehealth psychiatric appointments?
Yes. We offer both in-person psychiatric appointments in New Castle, Delaware, and secure telehealth appointments for eligible clients. Telehealth allows you to meet with your psychiatric provider from a private location using a phone, tablet, or computer.

2. Which states do you serve?
We welcome adolescents and adults seeking psychiatric care in Delaware, Pennsylvania, and Maryland. In-person appointments are available in New Castle, Delaware. Telehealth psychiatry appointments are available for eligible clients located in Delaware, Pennsylvania, or Maryland at the time of their visit.

3. What mental health conditions do you treat?
Our practice provides psychiatric evaluations and medication management for ADHD, anxiety, depression, mood concerns, and substance use concerns. We provide compassionate, individualized care and work with each client to develop a treatment plan that supports their goals.

4. Do you accept insurance for psychiatric services?
Yes. We accept many major insurance plans for psychiatric evaluations and medication-management appointments. Insurance coverage, copays, deductibles, and authorization requirements vary by plan. Our office can help verify your benefits before your first appointment whenever possible.

5. Do you accept cash-pay or self-pay clients?
Yes. We offer self-pay psychiatric appointments for clients who do not have insurance, prefer not to use insurance, or have an insurance plan that is not in network. Please contact our office for current self-pay rates and payment information.

6. What if my insurance is out of network?
You may schedule as a self-pay client. Upon request, we can provide a receipt or superbill after your appointment that you may submit to your insurance company for possible out-of-network reimbursement. Reimbursement depends on your individual insurance plan and is not guaranteed.

7. What is the difference between an in-person appointment and a telehealth appointment?
Both appointment types focus on your mental health needs, treatment goals, and medication-management plan. In-person visits take place at our New Castle, Delaware office. Telehealth visits take place by secure video while you are physically located in Delaware, Pennsylvania, or Maryland. Your provider will help determine which option is most appropriate for your needs.

8. Do I need a referral to schedule a psychiatric evaluation?
Many clients may schedule directly without a referral. However, some insurance plans may require a referral or prior authorization. Our office can help you understand what your insurance plan requires before your appointment.

9. How do I schedule a psychiatric appointment in Delaware, Pennsylvania, or Maryland?
Contact our office to request an in-person or telehealth psychiatric appointment. Our team will discuss availability, collect your insurance information if applicable, review self-pay options, and help you get started with care.